var site_reason = [{ "ID": 1, "TopID": 0, "AddName": "设计问题" }, { "ID": 2, "TopID": 0, "AddName": "客服原因" }, { "ID": 3, "TopID": 0, "AddName": "车间问题" }, { "ID": 4, "TopID": 0, "AddName": "客户原因" }, { "ID": 5, "TopID": 0, "AddName": "快递" }, { "ID": 6, "TopID": 0, "AddName": "下单部" }, { "ID": 7, "TopID": 0, "AddName": "运营部" }, { "ID": 8, "TopID": 0, "AddName": "售后部" }, { "ID": 9, "TopID": 0, "AddName": "标错" }, { "ID": 10, "TopID": 0, "AddName": "其他" }, { "ID": 11, "TopID": 0, "AddName": "差评" }, { "ID": 12, "TopID": 0, "AddName": "投诉" }, { "ID": 101, "TopID": 1, "AddName": "对接流程" }, { "ID": 102, "TopID": 1, "AddName": "产品专业问题" }, { "ID": 103, "TopID": 1, "AddName": "文件问题" }, { "ID": 104, "TopID": 1, "AddName": "设计专业技能" }, { "ID": 201, "TopID": 2, "AddName": "订单跟踪问题" }, { "ID": 202, "TopID": 2, "AddName": "对接流程" }, { "ID": 203, "TopID": 2, "AddName": "备注问题" }, { "ID": 204, "TopID": 2, "AddName": "专业问题" }, { "ID": 205, "TopID": 2, "AddName": "报价问题" }, { "ID": 301, "TopID": 3, "AddName": "质量问题" }, { "ID": 302, "TopID": 3, "AddName": "发货问题" }, { "ID": 303, "TopID": 3, "AddName": "配件问题" }, { "ID": 304, "TopID": 3, "AddName": "快递问题" }, { "ID": 401, "TopID": 4, "AddName": "无需售后" }, { "ID": 402, "TopID": 4, "AddName": "产品问题" }, { "ID": 403, "TopID": 4, "AddName": "稿件问题" }, { "ID": 404, "TopID": 4, "AddName": "物流运输" }, { "ID": 405, "TopID": 4, "AddName": "配件问题" }, { "ID": 406, "TopID": 4, "AddName": "使用场景" }, { "ID": 407, "TopID": 4, "AddName": "价格问题" }, { "ID": 408, "TopID": 4, "AddName": "信息不全" }, { "ID": 409, "TopID": 4, "AddName": "时效问题" }, { "ID": 410, "TopID": 4, "AddName": "申请退款" }, { "ID": 411, "TopID": 4, "AddName": "多拍,拍错,默拍" }, { "ID": 501, "TopID": 5, "AddName": "快递破损、湿包、折损" }, { "ID": 502, "TopID": 5, "AddName": "物流信息未及时更新" }, { "ID": 503, "TopID": 5, "AddName": "丢件" }, { "ID": 601, "TopID": 6, "AddName": "没有及时下单、漏单" }, { "ID": 602, "TopID": 6, "AddName": "下错车间" }, { "ID": 603, "TopID": 6, "AddName": "老客户加印备注对接不到位" }, { "ID": 604, "TopID": 6, "AddName": "未及时处理车间打回订单" }, { "ID": 701, "TopID": 7, "AddName": "链接问题" }, { "ID": 702, "TopID": 7, "AddName": "模版内容错" }, { "ID": 703, "TopID": 7, "AddName": "色值问题" }, { "ID": 801, "TopID": 8, "AddName": "查货对接不及时" }, { "ID": 802, "TopID": 8, "AddName": "售后处理" }, { "ID": 901, "TopID": 9, "AddName": "标错无需售后" }, { "ID": 1001, "TopID": 10, "AddName": "拿样订单" }, { "ID": 1101, "TopID": 11, "AddName": "价格不满意" }, { "ID": 1102, "TopID": 11, "AddName": "对接不到位" }, { "ID": 1103, "TopID": 11, "AddName": "报错价" }, { "ID": 1104, "TopID": 11, "AddName": "质量不满意" }, { "ID": 1201, "TopID": 12, "AddName": "发货问题" }, { "ID": 1202, "TopID": 12, "AddName": "发货物流问题" }, { "ID": 1203, "TopID": 12, "AddName": "卖家承诺不履行" }, { "ID": 1204, "TopID": 12, "AddName": "卖家服务态度" }, { "ID": 1205, "TopID": 12, "AddName": "诱导交易欺诈" }, { "ID": 10101, "TopID": 101, "AddName": "对接不到位" }, { "ID": 10102, "TopID": 101, "AddName": "未及时跟单" }, { "ID": 10103, "TopID": 101, "AddName": "未按客户要求改稿" }, { "ID": 10104, "TopID": 101, "AddName": "稿件不满意" }, { "ID": 10105, "TopID": 101, "AddName": "内容遗漏" }, { "ID": 10106, "TopID": 101, "AddName": "未定稿上传" }, { "ID": 10201, "TopID": 102, "AddName": "出货时间" }, { "ID": 10202, "TopID": 102, "AddName": "产品专业知识" }, { "ID": 10203, "TopID": 102, "AddName": "地址、快递备注错" }, { "ID": 10301, "TopID": 103, "AddName": "数量错" }, { "ID": 10302, "TopID": 103, "AddName": "尺寸错" }, { "ID": 10303, "TopID": 103, "AddName": "材质错" }, { "ID": 10304, "TopID": 103, "AddName": "上传错误稿件" }, { "ID": 10305, "TopID": 103, "AddName": "问题件未及时处理" }, { "ID": 10401, "TopID": 104, "AddName": "设计专业知识" }, { "ID": 10402, "TopID": 104, "AddName": "稿件模糊" }, { "ID": 10403, "TopID": 104, "AddName": "错字漏字多字" }, { "ID": 10404, "TopID": 104, "AddName": "掉图" }, { "ID": 10405, "TopID": 104, "AddName": "版面问题" }, { "ID": 10406, "TopID": 104, "AddName": "工艺错" }, { "ID": 10407, "TopID": 104, "AddName": "镜像" }, { "ID": 10408, "TopID": 104, "AddName": "色值" }, { "ID": 10409, "TopID": 104, "AddName": "颜色、底色" }, { "ID": 10410, "TopID": 104, "AddName": "未转曲" }, { "ID": 10411, "TopID": 104, "AddName": "单双面问题" }, { "ID": 10412, "TopID": 104, "AddName": "二维码" }, { "ID": 20101, "TopID": 201, "AddName": "未发送发货时效" }, { "ID": 20102, "TopID": 201, "AddName": "发送发货时效错误" }, { "ID": 20103, "TopID": 201, "AddName": "未告知初稿时间" }, { "ID": 20104, "TopID": 201, "AddName": "未及时跟单" }, { "ID": 20201, "TopID": 202, "AddName": "老客户文件日期" }, { "ID": 20202, "TopID": 202, "AddName": "老客户订单未备注老客户" }, { "ID": 20203, "TopID": 202, "AddName": "未回答解决客户问题" }, { "ID": 20204, "TopID": 202, "AddName": "未合理推荐" }, { "ID": 20205, "TopID": 202, "AddName": "跨部门对接不到位" }, { "ID": 20301, "TopID": 203, "AddName": "工艺、配件、颜色备注错或者漏备注" }, { "ID": 20302, "TopID": 203, "AddName": "尺寸、数量、款数错" }, { "ID": 20303, "TopID": 203, "AddName": "快递备注错(没有备注顺丰快递)" }, { "ID": 20304, "TopID": 203, "AddName": "答应客户发货地未备注" }, { "ID": 20305, "TopID": 203, "AddName": "分开地址发货未备注清楚" }, { "ID": 20306, "TopID": 203, "AddName": "改稿未备注" }, { "ID": 20307, "TopID": 203, "AddName": "材质错" }, { "ID": 20401, "TopID": 204, "AddName": "集运仓订单问题" }, { "ID": 20402, "TopID": 204, "AddName": "产品特性不熟悉" }, { "ID": 20403, "TopID": 204, "AddName": "证件不全" }, { "ID": 20404, "TopID": 204, "AddName": "尺寸、材质、工艺等推荐不合适" }, { "ID": 20501, "TopID": 205, "AddName": "报价错误" }, { "ID": 20502, "TopID": 205, "AddName": "未确定产品报价" }, { "ID": 30101, "TopID": 301, "AddName": "超过售后期" }, { "ID": 30102, "TopID": 301, "AddName": "产品明显残次品" }, { "ID": 30103, "TopID": 301, "AddName": "脏版" }, { "ID": 30104, "TopID": 301, "AddName": "色差" }, { "ID": 30105, "TopID": 301, "AddName": "褪色" }, { "ID": 30106, "TopID": 301, "AddName": "老客户订单色差" }, { "ID": 30107, "TopID": 301, "AddName": "翘边、边缘不平整" }, { "ID": 30108, "TopID": 301, "AddName": "粘性不够" }, { "ID": 30109, "TopID": 301, "AddName": "留胶过多" }, { "ID": 30110, "TopID": 301, "AddName": "没有模切、模切透、模切歪" }, { "ID": 30111, "TopID": 301, "AddName": "单个多个裁切(未按备注操作)" }, { "ID": 30112, "TopID": 301, "AddName": "覆膜问题(未按备注操作)" }, { "ID": 30113, "TopID": 301, "AddName": "材质问题" }, { "ID": 30114, "TopID": 301, "AddName": "掉图或多图、内容移位" }, { "ID": 30115, "TopID": 301, "AddName": "印刷模糊、重影" }, { "ID": 30116, "TopID": 301, "AddName": "尺寸做错" }, { "ID": 30117, "TopID": 301, "AddName": "工艺、后道工艺问题" }, { "ID": 30118, "TopID": 301, "AddName": "刀版和设计图不符" }, { "ID": 30119, "TopID": 301, "AddName": "二维码无法识别" }, { "ID": 30201, "TopID": 302, "AddName": "掺杂别人的货" }, { "ID": 30202, "TopID": 302, "AddName": "打单没有物流信息、虚假发货" }, { "ID": 30203, "TopID": 302, "AddName": "发错货" }, { "ID": 30204, "TopID": 302, "AddName": "少款数、少数量" }, { "ID": 30205, "TopID": 302, "AddName": "超出约定时间发货" }, { "ID": 30206, "TopID": 302, "AddName": "未按订单快递方式发货" }, { "ID": 30207, "TopID": 302, "AddName": "发错地址" }, { "ID": 30208, "TopID": 302, "AddName": "漏单、未发货" }, { "ID": 30209, "TopID": 302, "AddName": "地址停发" }, { "ID": 30210, "TopID": 302, "AddName": "打包问题" }, { "ID": 30301, "TopID": 303, "AddName": "漏发、少发、发错、破损" }, { "ID": 30401, "TopID": 304, "AddName": "快递破损、湿包、折损" }, { "ID": 30402, "TopID": 304, "AddName": "物流信息未及时更新" }, { "ID": 30403, "TopID": 304, "AddName": "丢件" }, { "ID": 40201, "TopID": 402, "AddName": "不接受正常色差" }, { "ID": 40202, "TopID": 402, "AddName": "不接受正常数量误差" }, { "ID": 40203, "TopID": 402, "AddName": "工艺不符合预期" }, { "ID": 40204, "TopID": 402, "AddName": "尺寸不满意" }, { "ID": 40205, "TopID": 402, "AddName": "材质不符合预期" }, { "ID": 40206, "TopID": 402, "AddName": "不接受裁切误差、裁切方式问题" }, { "ID": 40301, "TopID": 403, "AddName": "版面不满意" }, { "ID": 40302, "TopID": 403, "AddName": "字体不满意" }, { "ID": 40303, "TopID": 403, "AddName": "提供的原始设计内容有错" }, { "ID": 40304, "TopID": 403, "AddName": "下车间后要求改稿" }, { "ID": 40305, "TopID": 403, "AddName": "提供原始稿件导致印刷成品模糊(设计师已提醒)" }, { "ID": 40401, "TopID": 404, "AddName": "未及时取件或者快递无法联系收件导致退回" }, { "ID": 40402, "TopID": 404, "AddName": "发货后要求更改快递方式、改地址等其他要求" }, { "ID": 40501, "TopID": 405, "AddName": "配件不满意" }, { "ID": 40502, "TopID": 405, "AddName": "要求多送配件" }, { "ID": 40503, "TopID": 405, "AddName": "无需配件" }, { "ID": 40601, "TopID": 406, "AddName": "产品用于特殊环境、材质" }, { "ID": 40602, "TopID": 406, "AddName": "客户使用不当" }, { "ID": 40701, "TopID": 407, "AddName": "快递价格不满意" }, { "ID": 40702, "TopID": 407, "AddName": "产品价格不满意" }, { "ID": 40801, "TopID": 408, "AddName": "反馈未收到货或少收到货" }, { "ID": 40802, "TopID": 408, "AddName": "无照片反馈问题" }, { "ID": 40901, "TopID": 409, "AddName": "正常生产周期,急件" }, { "ID": 41001, "TopID": 410, "AddName": "下车间后要求退款" }, { "ID": 41002, "TopID": 410, "AddName": "计划有变" }, { "ID": 41003, "TopID": 410, "AddName": "客户不要" }, { "ID": 41004, "TopID": 410, "AddName": "长时间未定稿" }, { "ID": 41005, "TopID": 410, "AddName": "稿件不满意" }, { "ID": 41006, "TopID": 410, "AddName": "产生工单" }, { "ID": 41007, "TopID": 410, "AddName": "时间来不及" }, { "ID": 41008, "TopID": 410, "AddName": "证件不全" }, { "ID": 41009, "TopID": 410, "AddName": "急要稿件" }, { "ID": 41010, "TopID": 410, "AddName": "特殊工艺、配件问题" }, { "ID": 41101, "TopID": 411, "AddName": "退款重拍" }, { "ID": 41102, "TopID": 411, "AddName": "默拍退款" }, { "ID": 41103, "TopID": 411, "AddName": "对公转账退款" }, { "ID": 41104, "TopID": 411, "AddName": "多拍退款" }, { "ID": 41105, "TopID": 411, "AddName": "拍错退款" }, { "ID": 80101, "TopID": 801, "AddName": "改快递、地址,没有及时处理到位" }, { "ID": 80102, "TopID": 801, "AddName": "未及时核实快递问题" }, { "ID": 80103, "TopID": 801, "AddName": "未印刷、未发货状态订单,客户临时取消订单未及时通知到车间、仓库,造成运费、印刷成本" }, { "ID": 80201, "TopID": 802, "AddName": "没有及时处理售后订单引起投诉、退款、差评等" }, { "ID": 80202, "TopID": 802, "AddName": "未问是否有其他问题而造成的二次售后" }, { "ID": 80202, "TopID": 802, "AddName": "因备注不清楚,登记不到位,给公司造成损失的" }]